Shipping policy

Customer Responsibility for Shipping information:

Customers are responsible for ensuring that all shipping information, including the recipient's name and delivery address, is accurate and complete at the time of purchase. We are not responsible for orders that are delayed, lost, or delivered to the wrong address due to incorrect information provided by the customer. Additional shipping costs incurred due to customer error will be the responsibility of the customer. 

Lost or Delayed packages:

Once an order has been shippied, it is the responsibility of the shipping carrier to deliver the package. If your package appears to be lost or has not been delivered with the expected timeframe, please contact USPS directly to initiate an inquiry or missing mail search. Each package is insured unless it a sticker that was purchased. 

If you need further assistance after contacting USPS, please reach out ot us, and we will do our best to help. 

Please allow USPS a reasonable amount of time to respond to your inquiry. We are unable to intervene in carrier investigations or provide updates while USPS is still processing your request. Shipping delays and extended carrier response time are out of our control. Filing a claim or inquiry with USPS does not automatically qualify an order for a refund or replacement. Each situation will be reviewed individually in accordance with our store policies.